Security and Privacy

1.0 Personal Information

Elbilgrossisten is committed to handling personal data in a safe manner. To make a purchase on Elbilgrossisten.no we need your name, address, mobile number, and email. This is necessary for us to be able to send your order to the correct delivery address, keep you updated about your order status, as well as contact you if needed in connection with your order(s).

For our business customers who use invoice payment, we will receive the company name, organization number, name of the contact person, telephone number of the contact person/business, email to the contact person/business, invoice address with any notes.

If you choose to register, it's faster and easier for you the next time you shop (this is optional). When you shop with us, we store information such as your name, address, and email address. These are personal details that you provide to us and are necessary for us to fulfill our obligations to you.

Elbilgrossisten is required to keep this information in connection with accounting, tax handling, and any warranty/return processing. This history is deleted after ten years. We also store the IP address used when ordering for security reasons. Card numbers are not kept by us beyond what is necessary to ensure efficient handling of any problems with charging, cancellation of reservation, and crediting.

1.1 Your Rights

You have the right to access your personal data that Elbilgrossisten.no has registered in accordance with applicable law. You can request to receive these free of charge at any time in accordance with the law.

Information should be delivered/transferred in a secure way. If the registrant submits the request electronically, and unless the registrant requests otherwise, the information is given in electronic form.

You can ask us to delete or correct your personal information at any time, provided we are not obligated to keep these in accordance with applicable law or other obligations we have.

You have the right to receive your own personal data that you have given to Elbilgrossisten - so-called data portability. If it is technically possible, we can send this information directly to a new company. Otherwise, we will send the information to you via email.

Since we protect your information, you need to identify yourself with valid identification to get this information. The same applies if you want to terminate the customer relationship and in this context get all your personal data deleted from our register, contact our customer center at the address specified below.

You can withdraw your consent that you have given us at any time.

You have the right to complain to the Data Protection Authority if you experience that your personal data is not being treated in accordance with the law/declaration.

1.2 Storage of Personal Data

The Accounting Act requires us to store transaction data for 5 years. To safeguard customers' rights in connection with warranty and complaints in accordance with the Consumer Purchases Act, the Purchases Act, and Elbilgrossisten.no's sales conditions, we store purchase history for 10 years.

1.3 Securing Personal Information

Elbilgrossisten.no has good routines and extensive measures to ensure that unauthorized persons do not have access to your personal data, and that the processing of data complies with the requirements of the current regulations. Examples of such measures include risk assessments, implementation of organizational and physical measures, access control and archiving routines, as well as procedures for managing data and following up requests regarding the right of access, correction, and deletion.

You can be confident that Elbilgrossisten.no stores your personal data in a secure way. In case of a data breach, which may affect your personal data, Elbilgrossisten follows the rules for notification requirements specified in the General Data Protection Regulation (GDPR).

2.0 Cookies

Cookies, also known as "Cookies," are small text files stored on your physical device when you download a web page. These are used to improve your user experience and remember who you are, so you stay logged in. The purpose of cookies is to provide the online store with basic functionality such as session management, analysis, personalization, and marketing.

First-party cookies are necessary for the website to function.
Third-party cookies are used for analysis, marketing, and personalization of the website.

Information about the use of cookies can be found below.

2.1 Deactivating Cookies

If you want to avoid using cookies, you can set your browser to not automatically accept cookies. See the help pages of your browser for settings. Please note that if you choose to deactivate cookies, several of the functions on Elbilgrossisten.no will not work.

2.2 Analysis

Elbilgrossisten.no collects anonymized information about visitors to our websites for analysis. Anonymized information means information that cannot be traced back to a user or a person. The purpose of this is to collect statistics that can be used to further develop and improve the website. Examples of this type of data are: the number of visitors to the page, how the page is used, how long the visit/session lasts, where the users come from, and which browsers are used.

We also collect search terms used via the search engines on the website. This is only to improve the search hits and the customer experience, and no information that can be traced back to the user is collected.

2.3 Personalization

In order to provide you with a relevant and good experience in our online store, we use functions and systems to personalize the content so that it is adapted to you and your interests.

2.4 Marketing

The basis for processing for email and SMS marketing is consent.

We want our marketing to be perceived as relevant and valuable to you at all times and therefore the content will most often be adapted to you. We collaborate with selected partners to achieve a good solution related to SMS and email shipments.

We and our partners track advertisements to know which ads you have seen online, and which products you have looked at from us. With this, we can adapt the store according to your interests, and show you relevant ads at the next opportunity.

2.5 Personal data to third parties

Elbilgrossisten.no will not share, sell, transfer or otherwise disclose your personal data in other ways than described in the privacy statement. Your data will only be shared if we are legally obliged or get your consent. Partners will only have access to the information if this is necessary to perform services for Elbilgrossisten.no. In such cases, data processing agreements are entered into to safeguard information security, in addition, Elbilgrossisten.no will determine how the processing of the information should take place.